Privacy Policy

1. Who We Are

Garment System Inc. is a garment production and customization company based in Montreal, Quebec, Canada. We operate the blanks app and related services used to browse products, order samples, customize garments and labels, request quotes, create accounts, and complete checkout. Controller / organization responsible for personal information: Garment System Inc., 424E-350 rue de Louvain Ouest, Montreal, Quebec, Canada H2N 2E8.

2. Personal Information We Collect

We collect the information needed to operate the service, fulfill orders, support customers, and improve the app.

• Account and contact information: name, email address, phone number, company or brand name, login credentials, account preferences, language, country, and currency preferences.
• Order and transaction information: cart contents, samples, customized garments, labels, quantities, pricing, shipping details, billing details, invoices, order history, production notes, and customer service records.
• Design and project information: uploaded artwork, label files, garment configuration, draft designs, techpack data, notes, project requirements, quote requests, and related files or metadata.
• Payment information: payment status, transaction identifiers, billing address, and fraud-prevention signals. Card numbers and payment credentials are processed by our payment providers and are not stored by us in full.
• Device, usage, and analytics information: IP address, browser type, device type, pages viewed, referring pages, approximate location, session identifiers, cookie identifiers, performance data, and interactions with the app.
• Communications: messages you send to us, support requests, marketing preferences, survey responses, and email engagement data where permitted.
• Location and regional signals: country, region, currency, shipping destination, and approximate geolocation derived from browser, request, or network signals.

3. Sources of Personal Information

We collect personal information from the following sources.

• Directly from you when you create an account, place an order, customize a product, upload files, request a quote, contact us, or submit a form.
• Automatically from your device through cookies, local storage, server logs, analytics tools, and similar technologies.
• From service providers such as payment processors, shipping carriers, authentication providers, email platforms, analytics providers, fraud-prevention vendors, and hosting providers.
• From business customers or team members who submit project or order information that includes your contact details.

4. How We Use Personal Information

We use personal information for the following business and commercial purposes.

• Provide, operate, secure, and improve the blanks app, catalogue, cart, checkout, account, drafts, design tools, and production workflows.
• Process orders, samples, invoices, payments, refunds, fulfillment, shipping, delivery, production coordination, and customer support.
• Create and maintain product configurations, artwork files, labels, drafts, techpacks, quotes, and order records.
• Authenticate users, prevent unauthorized access, detect fraud, debug errors, monitor performance, and protect our systems.
• Send operational messages such as account notices, order updates, production updates, shipping notifications, policy changes, and support replies.
• Send marketing communications, offers, product updates, and retargeting communications where permitted by law and your consent settings.
• Measure usage, analyze product performance, improve user experience, develop new features, and understand business performance.
• Comply with legal, tax, accounting, customs, sanctions, chargeback, dispute, and regulatory obligations.

5. Legal Bases for Processing

Where a legal basis is required, we process personal information because it is necessary to perform a contract with you, because you consented, because we have a legitimate interest that is not overridden by your rights, or because we must comply with legal obligations. Examples include using order and payment information to fulfill purchases, using essential cookies to run the site, using analytics or marketing cookies with consent where required, and keeping business records for tax and accounting compliance.

6. Cookies, Analytics, and Advertising

We use essential cookies and similar technologies to run the app, remember your cart and preferences, manage authentication, prevent fraud, and keep the service secure. With your consent where required, we may use analytics and marketing technologies to understand site usage, measure campaign performance, personalize content, and show or measure ads. You can change cookie choices through Cookie preferences in the footer. Some browsers or extensions send opt-out signals such as Global Privacy Control. Where legally required and technically feasible, we treat recognized opt-out preference signals as a request to opt out of sale, sharing, or targeted advertising for that browser.

7. How We Share Personal Information

We do not sell personal information for money. We share personal information only as needed to operate the service, fulfill orders, market our services where permitted, comply with law, or protect rights and safety.

• Service providers and processors: hosting, database, storage, payment, fraud prevention, analytics, email, customer support, shipping, tax, accounting, security, and infrastructure vendors.
• Production and fulfillment partners: manufacturers, decorators, logistics providers, carriers, customs brokers, and quality-control partners involved in producing or delivering your order.
• Professional and legal parties: lawyers, auditors, insurers, accountants, banks, payment networks, government authorities, courts, regulators, or law-enforcement bodies where required or appropriate.
• Business transfers: parties involved in a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, subject to appropriate confidentiality protections.
• With your direction or consent: recipients you ask us to involve, such as team members, collaborators, or third-party services connected to your project.

8. International Transfers

We are based in Canada and may use providers or partners in Canada, the United States, Europe, Asia, and other jurisdictions. Your personal information may be processed outside your province, state, or country and may be subject to local laws in those jurisdictions. When we transfer personal information internationally, we use contractual, organizational, and technical safeguards appropriate to the sensitivity of the information and the service being provided.

9. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include account records for the life of the account, order and invoice records for tax and accounting periods, design and production files for as long as needed to support reorders or disputes, and analytics data for a limited period based on business need and tool configuration. When information is no longer needed, we delete it, anonymize it, or securely archive it according to operational and legal requirements.

10. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have the right to opt out of marketing communications, targeted advertising, sale or sharing of personal information, certain profiling, or automated decisions with legal or similarly significant effects. To exercise rights, contact us at info@garmentsystem.com. We may need to verify your identity and account relationship before completing a request. Authorized agents may submit requests where applicable law allows it.

11. Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing, we may still send transactional or service messages such as order updates, security notices, invoices, and policy notices.

12. U.S. State Privacy Disclosures

If a U.S. state privacy law applies to you, categories of personal information we collect may include identifiers, commercial information, internet or network activity, geolocation approximations, professional or company information, user-generated content, and inferences from usage activity. We use and disclose those categories for the purposes described above. We do not knowingly sell personal information for money. Some advertising or analytics activities may be considered sale, sharing, or targeted advertising under certain state laws, and you may opt out through cookie preferences or recognized browser signals where required.

13. Children

The service is intended for business users and customers who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from children under 13, or under any higher age threshold required by applicable law. If you believe a child provided personal information, contact us so we can delete it.

14. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. No online service is perfectly secure, so you should use a strong password, protect account access, and contact us if you suspect unauthorized activity.

15. Automated Decision-Making

We may use automated systems to support pricing calculations, fraud prevention, analytics, personalization, recommendations, and operational workflows. We do not use automated decisions that produce legal or similarly significant effects without providing rights required by applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you, such as updating the date above, posting a notice in the app, or sending an email where appropriate.

17. Contact Us

For privacy questions, requests, complaints, or accessibility needs related to this policy, contact Garment System Inc. at info@garmentsystem.com or 424E-350 rue de Louvain Ouest, Montreal, Quebec, Canada H2N 2E8.